Returns & Exchanges
At Motif, we want you to be completely satisfied with your purchase. If your new fashion piece isn't a perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return process to ensure your package is tracked.
Package Your Items
Place the items in their original packaging with all tags attached, then securely seal the box and attach the shipping label to the outside.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing